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Switch Chain Troubleshooting

If you're experiencing issues with blockchain network switching in the FxBlox app, this guide will help you resolve common problems.

Understanding Blockchain Networks​

The FxBlox app supports multiple blockchain networks:

  • SKALE - The default chain for most users
  • Base - Available for users with authorization codes

Common Issue: Persistent "Switch Chain" Button​

If the app continues to show a "Switch to Chain" button even after you've selected the correct chain in MetaMask, follow these troubleshooting steps:

Symptoms​

  • The "Switch to Chain" button appears on the home page, pools page, or chain selection page
  • Button remains visible even after selecting the correct chain in MetaMask
  • App doesn't recognize that you're on the correct network

Solution Steps​

Follow these steps in order to resolve the chain switching issue:

Step 1: Verify MetaMask Network​

  1. Open MetaMask in your browser or mobile app
  2. Check the network selector at the top of MetaMask
  3. Ensure you're connected to the chain you want to use:
    • SKALE Mainnet (default)
    • Base (if you have authorization)
tip

Make sure the network name in MetaMask exactly matches what the FxBlox app expects. Sometimes custom network names can cause recognition issues.

Step 2: Close Both Applications​

  1. Close the FxBlox app completely
    • On mobile: Swipe up and close the app from recent apps
    • On desktop: Close the browser tab or application window
  2. Close MetaMask completely
    • Close all MetaMask browser tabs or mobile app instances

Step 3: Restart FxBlox App​

  1. Open the FxBlox app fresh
  2. Navigate to the page where you see the "Switch to Chain" button
    • This could be the home page, pools page, or chain selection page

Step 4: Initiate Chain Switch​

  1. Click the "Switch to Chain" button in the FxBlox app
  2. MetaMask will automatically open and prompt for network switching

Step 5: Wait for MetaMask Processing​

  1. Wait a few seconds after MetaMask opens
  2. Look for the "Return to App" prompt in MetaMask
  3. This indicates the chain switch was successful
success

When you see "Return to App" in MetaMask, it means the network switching process completed successfully.

Step 6: Return to FxBlox App​

  1. Click "Return to App" in MetaMask or switch back to the FxBlox app
  2. The "Switch to Chain" button should now disappear
  3. Your app should now be properly connected to the selected network

Troubleshooting Tips​

If the Button Still Appears​

  • Clear your browser cache if using the web version
  • Try disconnecting and reconnecting your wallet in the app
  • Ensure you have the latest version of both FxBlox app and MetaMask

Network Configuration Issues​

  • Verify network details in MetaMask match the official network parameters
  • Check if you have authorization for Base chain if trying to switch to it
  • Contact support if you believe you should have access to a specific chain

MetaMask Connection Problems​

  • Refresh the MetaMask extension if it appears unresponsive
  • Check MetaMask permissions for the FxBlox app
  • Try using a different browser if issues persist

Supported Networks​

NetworkAccessRequirements
SKALE MainnetDefaultAll users
BaseRestrictedAuthorization code required
info

SKALE is the default network for most FxBlox operations. Base chain access requires special authorization and is not available to all users.

Additional Support​

If you continue to experience chain switching issues:

  1. Check our Support page for additional resources
  2. Verify your authorization status if trying to access restricted networks
  3. Contact support with details about which networks you're trying to switch between
warning

Always ensure you're using official network configurations. Using incorrect network parameters can cause connection issues and potential security risks.